PRIVACY POLICY & SECURITY

Dreamchasers Fitness Studio operates in the field of fitness and wellness. Our business focuses on providing high-quality fitness services to individuals and groups. We are committed to safeguarding your privacy and handling your data in an open and transparent manner. Looking after the personal data you share with us is hugely important to us. We want to be clear about how we use it to offer you a better and more personalized experience.

What this Policy Covers

We are committed to doing the right thing when it comes to how we collect, use, and protect your personal data. That’s why we’ve developed this privacy policy (“Policy”) which:

• Sets out the types of personal data that we collect
• Explains how and why we collect and use your personal data
• Explains when and why we share personal data within Dreamchasers Fitness Studio and third parties
• Is clear about the rights and choices you have when it comes to your personal data

We offer a wide range of services. This Policy applies to you if you use our services, including:

• Booking and using our fitness services over the phone, online, or through mobile applications
• Contacting us or being contacted by us about our services

What types of personal data do we collect?

When you register with our online booking system, we ask for your personal data (such as first name, last name, city, email address, and birthday) for promotions, surveys, or newsletter sign-ups. Your feedback and contributions to customer surveys and questionnaires are also collected.

Anytime you contact us about our services either by phone, email, or post, or when you speak with us through social media, we may also collect personal data you provide about yourself.

If you sign up for our websites or mobile applications, we will request your account login details such as username and the password that you have chosen. We may also need to collect and process personal information about you, including your address and contact details such as your telephone number.

If you place an order with us, we will also ask for a delivery address and your payment details. We may ask you for this information through our websites or mobile applications, via one of our telephone operators, or we may collect this information through your email or other communication with us.

We collect information about your usage of our websites or mobile applications to help us develop and improve them further through online surveys and other requests. Certain information is collected automatically as described later in this Privacy Policy through Cookies.

We may also ask you for other optional information such as what sort of device you use, how you heard about our website, and what sort of subjects interest you. If you choose to give us this information, we will use it to help us provide you with the best possible service tailored to your needs and preferences.

How and why we use personal data

We use personal data to make our services available to you and manage the accounts you hold with us. Personal data assists us in processing your bookings and orders, managing and improving our day-to-day operations, and developing and improving our service offerings.

We also use personal data to detect and prevent fraud, personalize your experience, and provide relevant marketing communications. We may contact you about our services either by phone, email, or post, or by responding to social media posts that you have directed at us. We may also contact you to manage promotions and competitions you take part in or to invite you to take part in customer surveys and other market research activities.

Google Analytics

We use Google Analytics to help us understand how our customers use our website. This tool uses cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and compile statistical reports on website activity for Dreamchasers Fitness Studio.

You can opt-out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

How we protect your personal data

At Dreamchasers Fitness Studio, we are committed to respecting, protecting, and maintaining your privacy. We use computer safeguards such as firewalls and data encryption and enforce physical access controls to our buildings and files to keep this data safe. We only authorize access to employees who need it to carry out their job responsibilities.

Cookies and other similar technologies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current session to enable you to proceed to checkout at any time and to personalize your online experience.

For more detailed information about how we use cookies and how you can manage them, please refer to our Cookie Policy.

Children’s data

We may collect personal data in relation to children only provided that we have first obtained their parents’ or legal guardian’s consent or unless otherwise permitted under law. For the purposes of this privacy statement, “children” are individuals who are under the age of eighteen (18).

How long we keep your personal information for

We will keep your personal data for as long as you are a customer of our studio. Once our business relationship with you has ended, we may keep your data for up to ten (10) years in accordance with the directive of the Data Protection Commissioner.

Your rights

Under the General Data Protection Regulation (EU) 2018/679, you have various rights regarding the personal data we hold about you, including the right to access, correct, erase, restrict processing, and data portability.

Right to lodge a complaint

If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to complain by contacting us at info@dreamchasers.cy.

Changes to this privacy statement

We may modify or amend this privacy statement from time to time. We will notify you appropriately when we make changes to this privacy statement and encourage you to review this statement periodically.

Contacting us

To exercise any of your rights or if you have any other questions about our use of your personal data, please contact us by sending an email to info@dreamchasers.cy or alternatively use the Contact Us page on our site. You can also contact our Data Protection Officer at the same email address.